Frequently Asked Questions

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No, we offer a guest checkout option. However, we encourage you to create an account for the following reasons:

--You can view your orders history.
--You can view current order details, including (but not limited to):

- Transaction status/order progress
- Shipping tracking number
- Download and print the invoice
- View options for returning items
- View payment details
- View and/or edit shipping/billing addresses
- Add a comment about your order for your record

It is simple. Click the 'sign in' tab in the upper right corner on the Sawa Books website. Or click on 'create account' in the footer of the website. You must provide a valid email address. This is the email address we will use to send order confirmation/status, tracking number, the invoice, and an option to receive our latest catalog and newsletter.

We accept payment by:

- Debit/credit card through PayPal (with or without your own PayPal account).
- Purchase orders (for qualified customers).
- Check.
- Bank transfer.
- To pay by money order, please contact us

At the last step of checkout, click on the 'PayPal' icon and you will be directed to the secure PayPal screen. You will have the option the make the payment directly without creating a PayPal account by entering your credit card information. Or you can pay with your PayPal account. After your payment is made by PayPal, you will be automatically directed back to Sawa Books. Click on the PayPal icon to be directed to the payment confirmation page.

Partial payments are accepted from qualified customers (libraries, schools, and government institutions) on a case by case basis. Please contact Sawa Books for more information.

We ship via USPS. Media mail is the default option, which offers the least expensive price, but you have the option to choose priority mail at checkout.

We ship to Canada and other international locations via FedEx.

The shipping cost is available immediately when an item is added to your cart.
The customer is responsible for shipping fees.

We accept a request for full or partial return of your order within 7 days of receipt of your order.
Returns are accepted in exchange for a credit voucher. Refunds are not issued. The credit voucher will be in the amount of the item excluding shipping charges. The credit voucher expires one year from the date of issue.

You can use your credit voucher within one year from the date of issue.

When you make a new order and would like to use your voucher, enter your voucher number in the appropriate box and click the 'ok' button.

Note: The voucher is associated with your account. If you would like another person to use it, please provide us with the person's Sawa Books username or the account email address.

Yes, you can cancel your order within 24 hours or the order status is not marked as 'shipped'. Otherwise, please follow return procedures.

If your order is not marked as 'shipped', please contact us immediately and we will issue a credit voucher for the total amount paid that can be used at a later date within one year. The credit voucher will be emailed to you, plus you can always find your credit voucher(s) and return slip(s) under My account in the footer of the website.

Sawa Books uses secure sockets layer (SSL) technology on all payment, forms, and contact pages to ensure that your information is encrypted and secure. To confirm this, check the address bar for the green padlock icon and 'https' when important pages are in use like: checkout, sign in, account pages, wishlist, and contact us.